Delivery, exchanges and returns

Delivery

We do our best to dispatch your order the same day or the next working day. For orders with several products there may be a short delay, as the goods may come from different locations.

We ship with GLS in Denmark and with UPS to all other countries.

If your parcel is delayed or lost in transit, contact us as soon as possible at support@maerkbare.dk. We will do our best to help you.

International delivery: We also ship abroad. The shipping price and delivery time for your country are shown at checkout. For countries outside the EU, customs duties and import VAT may apply.

Exchanges

We offer three ways to exchange goods:

1. In store

The easiest and fastest way is to exchange your goods in one of our stores. You only pay any price difference and take the products with you immediately. You can check whether a specific item is in stock in the relevant store on the product pages.

2. Via returns portal

This method is the most convenient. You can exchange for another size, other products or a gift card. You can print the return label yourself or use the QR code in the parcel shop. Just follow the instructions in the returns portal: Start Exchange

In Denmark and Sweden the return label is free when you exchange. If you live in another EU country or in Norway, it costs the same as for withdrawal, and you pay for it in the portal before the label is created. See the terms for your country below.

Advantage: You only pay any price difference. You therefore have no extra outlay for the new products.
Disadvantage: The new goods are not dispatched until we receive your return parcel.

3. Via new order (fast)

This method ensures that you receive the new goods as quickly as possible, but note that you pay the return postage for the goods you send back yourself.

1. Place a new order in the webshop – we will then dispatch it immediately.
2. Return your unwanted goods through our returns portal.
3. We refund the amount for the returned goods as soon as we receive them.

Advantage: Fast delivery of new goods.
Disadvantage: You have to pay upfront for the new order and pay the return postage.

Important for exchanges

• The goods must be unused and in their original packaging. You may try the goods as you would in a shop.
• Remember to wrap shoe boxes or other original packaging securely.
• We process return shipments within 1-3 working days of receipt.

Returns

We offer three ways to return your goods:

1. In store

You can always return goods free of charge in one of our stores – even if they were bought online. You will be refunded directly in the store.

2. Via returns portal

You can easily return your goods through our returns portal. If you withdraw from the purchase, you pay for the return label, and the price is deducted from the amount you get back. The price is what the return shipment costs us – it is not a fee, and we add nothing on top. It is always shown in the portal before you confirm, and you can find it for your own country below. You can find our returns portal here: Start Return

3. Own shipping methods

You are never obliged to use our return label. If you prefer to arrange the return yourself, send the parcel directly to our address at your own expense. We do not collect parcels from parcel shops. You must also send us an email stating what you are returning. If you send it yourself, we deduct nothing from your refund.

Return address:
Barefoot ApS
Gammel Kongevej 19
1610 Copenhagen V
Danmark

Returns from abroad

If you live in the EU or Norway, you can get a return label in the returns portal in exactly the same way as in Denmark – GLS in Denmark, UPS in the other countries. The price depends on which country you send from, because it follows what the carrier charges from that country. You can see it for your own country below, and it is always shown in the portal before you confirm.

Countries and areas where we cannot create a return label

We cannot create a return label for countries outside the EU except Norway – this includes the United Kingdom, Switzerland and Liechtenstein, among others. The same applies to Cyprus and Malta until we have a price in place, and to Ceuta, Melilla, the Canary Islands, the Azores and Madeira.

If you live in one of these places, send the goods back yourself at your own expense to the address above and write to us at support@maerkbare.dk once you have sent them. You still have a 14-day right of withdrawal and a full right to exchange. If you paid customs duties or import VAT when the parcel reached you, you must reclaim that money from the customs authority in your own country – we cannot do that for you.

Important for returns

• You have a 14-day right of return.
• The goods must be unused and in their original packaging. You may try the goods as you would in a shop.
• Remember to wrap shoe boxes or other original packaging securely, preferably reuse the bag we include for sending back.
• We process return shipments within 1-3 working days of receipt.

Any questions?

Contact us at support@maerkbare.dk or call 53 80 33 40. We are happy to help!